December 31, 2014

Concord First wants to oust township solicitor

Concord First wants Hugh Donaghue out as Concord Township solicitor, and the group may file a formal complaint with the Pennsylvania Supreme Court. Members cite his involvement in what they characterize as a “fraud” and “abuse of office” by misrepresenting interested parties in a brief filed with the state Supreme Court.

The citizens’ group also named attorney J. Michael Sheridan for his involvement in the matter. Sheridan filed a petition to intervene with the court on behalf of Concord’s Government Study Commission without commission members’ being aware of the filing and a week before the commission officially existed.

The brief was filed in response to Concord First’s appeal to the Supreme Court to overturn two lower court opinions that denied the group getting a question on the November ballot. The question they wanted would have asked voters whether or not Concord should change from a township of the second class to a township of the first class.

The move to have Donaghue resign has led to an online petition that can be found here.

According to the petition: “Donaghue used his position as Concord Township [s]olicitor to disguise the positions and interests of his private law practice clients as those of GSC members. We believe that this is not only misrepresentation of the interested parties, but it is an abuse of his office and a violation of his responsibility to serve the interests of the residents of Concord Township.”

The petition references township Supervisors Chairman Dominic Pileggi and Supervisor Kevin O’Donoghue as Donaghue’s private clients in the same case.

In addition to the call for Donaghue’s resignation, Concord First filed an “Appellants’ Application for Leave to File Post-Submission Communication” with the court on Dec. 24.

“We asked the court to remove Mr. Sheridan as counsel of record and, if the evidence supports it, to motion for sanctions against Mr. Donaghue and Mr. Sheridan for attempting to perpetrate a fraud on the court,” according to Concord First’s Colette Brown.

Donaghue, who is also the solicitor for Chadds For Township, said he had no comment on the matter.

Brown later acknowledged that the push to remove Donaghue is a long shot at best.

“We understand that regardless of the number of signatures we get on a petition, the supervisors are likely to continue to disregard the opinions, needs or interests of those they were elected to serve.  We don’t have any reason to believe this will change,” she said.

However, she hopes people will attend the reorganization meeting on Jan. 5 to voice their disapproval of Donaghue.

She also said her group is considering filing a complaint with the Supreme Court’s Disciplinary Board.

Controversy began this summer when Concord First held a petition drive for signatures so the group could get its question on the ballot. The group needed 582 signatures, but gathered more than 900.

Township supervisors, in an attempt to “head off” that petition — according to Pileggi — passed an ordinance to get their own question on the ballot. That question asked voters whether they wanted a government study commission to explore various ways of possibly changing the township government.

Supervisors and the Delaware County Board of Elections then challenged Concord First’s petition. Common Pleas Court ruled in favor of the supervisors, and Commonwealth Court later upheld that decision. Concord First then appealed to the Supreme Court, which agreed to hear the appeal.

The supervisors’ question asking for the Government Study Commission passed in November, and seven people were elected to that body.

Donaghue, speaking at the Study Commission’s meeting in December, said the petition to intervene had to be filed by the state Supreme Court’s Nov. 17 deadline for filing briefs in the case.

However, the study commission did not officially exist on Nov. 17 because the election was not certified until Nov. 24, and the commissioners were not sworn in until Nov. 25.

During the exchange with Donaghue,  commission member Matt Houtmann moved to ratify the brief but, after a lengthy discussion, members tabled the motion to ratify until they could retain a solicitor of their own. Members said they weren’t even aware that such a brief had been filed, let alone in their name.

Sheridan was not the commission solicitor at the time of his filing, nor does the commission yet have a solicitor.

Concord First called Donaghue’s request to have the brief approved retroactively an attempt to “re-write history and conceal what we believe is unethical (if not illegal) conduct,” according to the group’s Facebook page.

Pileggi did not return a phone call asking for comment.

About Rich Schwartzman

Rich Schwartzman has been reporting on events in the greater Chadds Ford area since September 2001 when he became the founding editor of The Chadds Ford Post. In April 2009 he became managing editor of ChaddsFordLive. He is also an award-winning photographer.

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Chadds Ford sets hearing for townhouse zoning

Chadds Ford Township supervisors have scheduled a hearing that could begin paving the way for the construction of 107 townhouses on Brandywine Drive near Route 1. The board voted during its Dec. 30 workshop to authorize advertising the hearing for Feb. 4.

The hearing — requested by K. Hovnanian Homes — would accomplish two things if it goes the way Hovnanian wants. One part would change the zoning of a 20-plus-acre parcel along Brandywine Drive from PBC to a PBC-1 zoning district. The second part would allow townhouses to be built in a PBC-1 area with conditional use approval.

Current zoning does not allow residential use in a PBC, planned business campus, zoning district.

The specific parcel on Brandywine Drive is across from Hannum’s Harley Davidson motorcycle dealership and behind Painters Crossing shopping center and Brandywine Coachworks.

After more than a year, the township Planning Commission gave its recommendation to the supervisors to conduct the hearing.

Even if the zoning changes are approved, Hovnanian must still go through the regular subdivision and land use procedures for Planning Commission recommendation and also go through a conditional use hearing before getting final approval from supervisors.

There will likely be another hearing in February, according to Township Manager Amanda Serock. Tentatively scheduled is a hearing to reduce the speed limit on Brandywine Drive from 35 to 25 mph.

As previously reported, supervisors may also consider lowering the speed limit to 25 mph on all township-dedicated roads.

Serock said after the workshop that the speed limit and zoning change hearings could be scheduled back-to-back on the same date.

About Rich Schwartzman

Rich Schwartzman has been reporting on events in the greater Chadds Ford area since September 2001 when he became the founding editor of The Chadds Ford Post. In April 2009 he became managing editor of ChaddsFordLive. He is also an award-winning photographer.

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Adopt a Pet Jan. 1: Swan

Adopt a Pet Jan. 1: Swan

Swan is a 7-year-old American Stafford-shire terrier mix, orphaned since April. Swan has a way of looking at you that makes you just melt. It makes it hard to say no to anything she wants. If you want someone to cuddle with, she is a perfect dog for you. If you are sitting on the couch, she will lay her head on your leg. If you sit on the floor, she will crawl into your lap.  If you allow her to sleep on your bed, you’ll never be cold again, because she likes to spoon. Don’t be surprised to wake up and find her under the covers with you. Would do best in a home as the only pet. For more information on Swan, visit us at: http://www.ccspc.org or stop by the shelter: 1212 Pheonixville Pike, West Chester, PA 19380.

About CFLive Staff

See Contributors Page https://chaddsfordlive.com/writers/

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Photo of the Week: Historic Power

Pennsbury hydroelectric mill

The hydroelectric mill on Fairville Road in Pennsbury Township was built in 1919, but was obsolete by 1930.

About Rich Schwartzman

Rich Schwartzman has been reporting on events in the greater Chadds Ford area since September 2001 when he became the founding editor of The Chadds Ford Post. In April 2009 he became managing editor of ChaddsFordLive. He is also an award-winning photographer.

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Police Log Jan. 1: Thefts, DUIs

• State police from the Avondale barracks are investigating two thefts from the Walmart in East Marlborough Township. The first allegedly occurred on Tuesday, Dec. 16, between 1:30 and 3:30 p.m. when a purse containing prescription pills and cash was stolen from a Kennett Township woman’s unlocked vehicle. The second theft occurred when a girl from Lincoln University lost her cell phone sometime between Sunday, Dec. 21, at 5 p.m. and Thursday, Dec. 25, at 12:51 p.m.

• State police are also probing the theft of two Dell laptops from a business in the 200 block of Old Forge Road in East Marlborough Township sometime between 5:30 p.m. on Friday, Dec. 19, and 5 p.m. on Sunday, Dec. 21. Police said access to the building was gained by breaking a window.

• A disabled black 2000 Toyota Corolla was discovered along the shoulder of northbound Route 1, north of Independence Way, in Kennett Township on Thursday, Dec. 18, at 9:51 a.m. State police said the vehicle had sustained severe front end damage from striking a deer; a records check indicated that the vehicle had been stolen from a Kennett Square man.

• A domestic dispute led to charges of terroristic threats, simple assault and harassment against a Kennett Square man, state police said. Kurt R. Lundquist was arrested on Thursday, Dec. 18, at 4:56 p.m. in the 900 block of Sills Mill Road in Kennett Township, police said.

• Kennett Square Police arrested Lynn Marino, 49, of Kennett Square, for DUI following a traffic stop in the 600 block of East Cypress Street on Saturday, Dec. 6, at 9:16 p.m. According to court records, the arrest represents the second time Kennett Square Police arrested Marino for drunken-driving; the previous offense occurred on Nov. 24, 2006. A preliminary hearing on the new charges is scheduled for Jan. 13.

• Kennett Square Police would like to sniff out the burglar who allegedly stole a Victoria’s Secret bag from a residence located in the 100 block of North Broad Street in the borough sometime between 10 a.m. and 3:30 p.m. on Saturday, Dec. 6. Police said the bag contained perfume and makeup valued at $270.

About CFLive Staff

See Contributors Page https://chaddsfordlive.com/writers/

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Around Town Jan 1

• The next “Paint Along Class” offered by the Chester County Art Association begins Friday, Jan. 9. People may register with the association by phoning 610-696-5900. Class times are from 11:30 a.m. – 2:30 p.m. Cost is $150.00 for a five-week session. Learn oil techniques and build a painting while following along with the instructor, Annette Alessi. Photos will be supplied and chosen with the students at the beginning of the session. Materials list is available in the office. Bring an 11 x 17 or larger sized canvas.

• The Kennett Area Senior Center sponsors a presentation on Alzheimer’s disease on Friday, Jan. 9 from 12:30 – 1:30 p.m. Join Carol Sweeney as she discusses key subjects such as: Who will develop this disease, the steps you can take to keep your brain healthy, your risk factors, and the role of nutrition in this disease. Call the senior center at 610-444-4819 for more information.

• First Sundays for Families at the Brandywine River Museum of Art presents free, hands-on workshops designed to engage visitors of all ages in creative art activities. No registration is necessary. First Sundays for Families begins Sunday, Feb. 1 with an exploration of “artful animals” that includes Jamie Wyeth’s works with animals. Participants will then assemble art inspired by living things found everywhere — from the backyard to the barnyard. The programs are suited for all ages. Programs begin at 10 a.m.

• In partnership with Hunters Sharing the Harvest, the Chester County Food Bank will participate again this year in a statewide program that provides venison and wild game to help feed the 70,000 county residents who struggle daily to get the food they need. An average-sized deer will provide enough nutritious, low-cholesterol meat for 200 meals. If you would like to donate a deer, please contact Countryside Butchering in Honey Brook at 610-273-2629 or Foresta’s Market in Phoenixville at 610-935-1777; the butcher will process the deer meat into ground venison free of charge and donate the meat to the Chester County Food Bank.

 

About CFLive Staff

See Contributors Page https://chaddsfordlive.com/writers/

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Boost Your Business: Customer service, is it all talk?

Everyone talks about customer service. Many businesses use this phrase in their advertising and marketing but how do you really “service” your customers. You hear it everywhere but are businesses really following through on their promises. I recently wrote on critical listening, which goes hand-in-hand with customer service. Not only do you need to really truly listen to your clients and potential clients, but you need to anticipate their needs before they ask.

What’s the most common customer service situation? A customer or client seeking help. So it’s extremely important to get this service interaction right. Properly done, a customer seeking help will not only feel that she or he has been treated well but will be more favorably disposed toward referring you to others. Use the following tips for better customer service:

1) Be available in a timely manner.

The first way that you make your customer feel valued is by acknowledging him/her as soon as possible.

You need not be accessible 24/7 but you need to be responsive in a timely manner.

2) Appear eager to help (but not in such an aggressive fashion that the customer is turned off).

Doing points one and two properly are often all that’s required to truly service your clients.

3) Help by directly addressing the customer’s request/solving the customer’s problem.

This may involve:

  • Actively listening to your client. Ask clarifying questions when the customer is finished speaking if necessary to get more details that will enable you to solve their problem. Do not interrupt when he or she is speaking. You can’t listen when your mouth is moving.
  • Showing a knowledge of your business’s products and/or services. And be sure that you know the difference between “showing knowledge” and “showing off.” Customers do not want to hear lectures about particular products or services. For good customer service, tell what they want to know, not everything you know about it.
  • Showing a knowledge of related products and/or services. Customers commonly compare products and/or services, so you need to be able to do this.
  • Being able to offer pertinent advice. Customers often have questions that aren’t directly about your products or services but are related to them. Example: When talking about marketing, I am often asked about designing websites which I do not do, but I need to understand. The answers you give (or aren’t able to give) can influence decisions and how people feel about your customer service.

4) Be cheerful, courteous and respectful.

5) Close the interaction appropriately.

You should finish by actively suggesting a next step. If he or she is ready to make a purchase at this point, be prepared to close the sale immediately. If the customer is not ready to buy or sign a contract at this point, your suggested next step may be a further invitation to engage with the merchandise or service such as, “Is there anything else I can help you with?”, “Would you like a brochure or proposal?” You should never just say something such as, “Here you go” or “Okay, then, thanks” and move on.

The Tricky Part of Customer Service?

I know it’s basic, but providing good customer service is basic. The tricky part of it is providing good customer service to all your customers all the time.

 * Maria L. Novak Dugan is president of Marketing Solutions & Business Development, a firm in West Chester, PA, offering creative marketing services and goal implementation for small & medium sized businesses. For more information, contact Maria at 610-405-0633 or MariaNovak001@yahoo.com or visit www.Maria-L-Novak.com

About Maria Novak Dugan

Maria L. Novak Dugan is president of Marketing Solutions & Business Development, a firm serving Pennsylvania, Delaware, and Maryland, offering creative marketing services and goal implementation for small businesses. She has more than 30 years’ experience in the Marketing & Sales Industry ... 13 of those as the sole sales representative for a Pennsylvania payroll company growing their client base by over 500%. Maria Novak Dugan is also the former Managing Director of the Delaware Chapter of eWomenNetwork. Creating, developing, and conducting this division of a national organization strengthened her knowledge of networking, event planning, fundraising, and small-business development. For more information, contact Maria at 610-405-0633 or Maria@Maria-L-Novak.com or visit www.Maria-L-Novak.com

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Applied Belief: #ItDoesNotMatter

Happy New Year! It will be happy for some, maybe, but not so much for others.

In a recent article in Politico, Michael Grunwald exclaimed, “Everything is Awesome.” He said as much because according to his research “the U.S. economy grew at a 5 percent rate in the third quarter. The economy added 320,000 jobs in November, the best of 57 straight months of job growth in the private sector. The Dow hit an all-time high and the uninsured rate is approaching an all-time low. Consumer confidence is soaring; unemployment is down to 5.8 percent. Inflation is low. Gas prices are near $2.38 and dropping. The budget deficit is shrinking. Ebola is not in your face anymore, crime, abortion, teen pregnancy and oil imports are also way down, while renewable power is way up and the American auto industry is booming again.”

Some would argue that all of this sounds great but that it does not matter because we still have injustice in the criminal justice system, law enforcement deaths are up, and many major cities continue to see protests. Recently the president said the U.S. is less racially divided now then before. Perhaps, yet from what we see in our country it would appear that this was not the case. Over the past few months we have seen hashtags stating #blacklivesmatter or #policelivesmatter. We know that for God all lives matter. In Christ Jesus there is no concept of color or position.

Regardless of how you view our country and world, none of what is happening or will happen really matters. The reason I say this is because what truly matters is our relationship with Jesus Christ. The main reason why sometimes minorities are profiled is because a disproportionate amount of minorities commit crimes. I can say this because I myself am a minority; Puerto Rican to be exact. The reason why there are so many minorities committing crimes is because of sin nature. The reason some police are corrupt and use excessive force is also because of sin nature.

God told Adam and Eve, “You may freely eat of every tree of the garden; but of the tree of the knowledge of good and evil you shall not eat, for in the day that you eat of it you shall die.” (Genesis 2:16)

Notice that the first thing God tells Adam and Eve is that they could eat freely. His first statement is not a prohibitive rule. It is an encouragement to be free. They had access to everything except one thing, the tree of the knowledge of good and evil. God prohibited this one thing because knowing his own creation, He knew that if they ate they would be disobeying, a sin, but secondly they would be drawn to do evil versus good.

Adam and Eve made a terrible mistake. They sinned and we have all been affected even today. Ferguson, New York, etc. all trace back to that first sin. Yet our hope is that in the same way that “sin entered the world through one man, and death through sin, and in this way death came to all people, because all sinned consequently, just as one trespass resulted in condemnation for all people, so also one righteous act resulted in justification and life for all people. For just as through the disobedience of the one man the many were made sinners, so also through the obedience of the one man [Jesus] the many will be made righteous.” (Romans 5:12, 18-19)

This New Year 2015 can be happy. It can be great, and everything can be awesome if our trust is in Jesus not in ourselves. Al Sharpton and Jesse Jackson among others use the title reverend, yet not once do they use their public pulpit and stage to proclaim that the one solution to so called police brutality and crime is to turn to the one who can actually restore relationships.

The reality is that we don’t know what this next year will be like. Many people can guess based on their “forecasts,” but what should truly matter is not how many #hashtags we can create or promote. What should matter is not how quickly the criminal justice system can be reformed or how we can minimize gun violence, although all of that would help our nation. A growing economy and prosperity is great but none of these things matter in comparison to coming glory of the Lord. If we are ready to meet Jesus, then we can face the blessings of a new year along with its challenges.

Martin Luther King’s last speech highlighted this very attitude that we should all have as we receive the year of our Lord Two Thousand Fifteen:

“Well, I don’t know what will happen now. We’ve got some difficult days ahead. But it really doesn’t matter with me now, because I’ve been to the mountaintop. And I don’t mind. Like anybody, I would like to live a long life. Longevity has its place. But I’m not concerned about that now. I just want to do God’s will. And He’s allowed me to go up to the mountain. And I’ve looked over. And I’ve seen the Promised Land. I may not get there with you. But I want you to know tonight, that we, as a people, will get to the Promised Land! And so I’m happy, tonight. I’m not worried about anything. I’m not fearing any man! Mine eyes have seen the glory of the coming of the Lord!”

About Rev. Marcos O. Almonte

Rev. Marcos O. Almonte is senior pastor at Brandywine Baptist Church, the oldest Baptist Church west of Philadelphia. Pastor Marcos is a graduate of Palmer Theological Seminary with more than 10 years working with families with an expertise in theology, trauma and addictions. Pastor Marcos and his wife Mary have three children, Carmen, Joseph, and Lincoln.

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