Not all clients are created equal. Nor should you be compelled to treat them equally. There’s no law stating you must sell to everyone or keep servicing clients that are the wrong fit for your business. It’s as fair to say that your business has outgrown certain types of customers as it is to say that you have some customers you should have never brought on in the ...

Barbara Moore's life has taken her from learning about classic cars to fine art and now to jewelry and handbags. For more than 40 years, Barbara Moore was the director of the Chadds Ford Gallery. She started working at the gallery part time in 1975, shortly after a divorce. She knew little about the art world but was determined to learn, as she had previously learned ...

Even when people know their value, many find it difficult to describe. When someone asks the simple question, “What do you do,” you know the simple answer but you need to convey your value, and when communicating your value proposition, you don’t want to deliver the same canned speech for every audience. What you need to do is first craft, then learn to deliver, ...

If “It feels like we do nothing but meet to meet,” or “Nothing ever gets done at our meetings” are common statements made at your organization regarding the productivity and effectiveness of your staff meetings, this article is for you. In this edition of The Human Resource, I present to you two strategies to increase engagement and participation in staff meetings, ...

As a business owner, it is a great feeling when you have examined your workforce and designed an effective infrastructure for your employment practices. Policies were carefully and deliberately designed to educate the workforce on expectations, communicate benefits and programs, and establish guidelines for workplace behavior and job performance. Prior to issuance of ...

It seems as if everyone is calling themselves a professional, whether they’re competent in their job or not. There are the titles of “Professional Marketing Ninja,” “Professional Social Media Rockstar,” and the (perhaps more common) titles of “Professional Sales Executive” and “Professional Entrepreneur.” But are these considered ‘real’ professionals? For that ...

Some restaurants have staying power, while others come and go. Some people have one interest, while others explore new ideas. Those two points come together at Bardolino Italian Steakhouse and Seafood in the Crossroads Center on Route 1 in Concord Township. Bardolino is in the location of the former Mile High Steakhouse. One of the owners of the new venture is Chadds ...

Employers need to be cognizant of the activities of their workforce, especially the FLSA Non-Exempt employees. Why? Because the Department of Labor has a little phrase they like to use when holding an employer liable for back wages and penalties, which is “suffer or permit” to work. With the continuous evolution of flexible schedule arrangements, telecommuting, and ...