Customer service is arguably the most important thing for your business to get right. Inbound marketing is customer-focused and inherently aids customer service, but that doesn't mean companies who use it can't still be guilty of bad service experiences. Top Side Effects of Bad Customer Service A Damaged Reputation Leads Don't Convert Your Customer Lifetime Value ...
Business
Boost Your Business: Effects of bad customer service
Posted by Maria Novak Dugan on August 17th, 2018
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Get more ATTENTION online
Posted by Thomas Padula on July 26th, 2018
Content is added every day online, which means you need to stand out. Here's how you can get people's ATTENTION online!
Boost Your Business: The sales success is in your control
Posted by Maria Novak Dugan on July 20th, 2018
All salespeople want to think of themselves as powerful but, if asked, would have no idea where that power actually comes from. Most salespeople fail to understand their own power. This lack of understanding then manifests into complaints about price, unreturned phone calls, bidding, loyalty to others, and other excuses as to why a sale does not take place and the ...
Veteran wins wedding giveaway
Posted by Press Release on July 4th, 2018
Emily Beers and Tyler Thiel of Downingtown are the winners of the Veterans Day Wedding Giveaway sponsored by West Chester’s American Helicopter Museum and Education Center (AHMEC) and John Serock Catering. The free five-hour ceremony and reception for 100 guests on Sunday, November 11, 2018, also boasts contributions by Blue Dog Printing & Design, Schaffer Sound, ...
Boost Your Business: Marketplaces without boundaries
Posted by Maria Novak Dugan on June 22nd, 2018
Today’s marketplace has transformed as to how sales are generated and sustained. And nowhere else is this more apparent than in the changing relationship between sellers and buyers. Gone are the days of pure transactional selling. Buyers don’t wait for you to come to them anymore. Instead, they seek out what they’re looking for. When they’re prepared, they choose to ...
Twisted Vintner: Food, wine and service
Posted by Rich Schwartzman on June 15th, 2018
The eighth annual Twisted Vintner took over the parking lot of the Concordville Town Center Thursday night with the goal of raising money for the Concordville-Chadds Ford Rotary. Event Chair Sue Mardinly said the group had no specific financial goal for the event but wanted to keep the effort on par with past years. During those first seven years, she said, Twisted ...
DelCo business earns SCORE award
Posted by Rich Schwartzman on June 14th, 2018
Anton Dell’Orefice, owner of Delightful Detail in Concord Township, is one of five winners of the 2018 SCORE’s Small Business Achievement award. He and the others received the honors during a June 14 business lunch at the Concord Country Club. Dell’Orefice is a member of the Chadds Ford Business Association and Western Delaware County Business Professionals ...
Tips to become a Facebook master
Posted by Thomas Padula on June 13th, 2018
Facebook is an incredibly powerful tool. Take advantage of what it has to offer by starting with these tips.
A taste of things to come
Posted by Lora B. Englehart on June 11th, 2018
It’s C-O-M-I-N-G. One of Chester County’s favorite neighborhood parties, Twisted Vintner®, returns bigger and better for the eighth year this Thursday, June 14, starting at 6 p.m. at the Concordville Towne Center. To kick off this year’s event, the Concordville-Chadds Ford Rotary Club sponsors held a members’ homemade wine tasting at Pescatore’s Italian Restaurant ...
The Human Resource: Building effective performance management
Posted by Warren Cook on May 25th, 2018
There is a plethora of reasons performance management programs are less than successful in meeting their intended outcomes. One significant factor contributing to this problem is the reluctance or hesitation of people leaders in conducting the performance review. Over time we have observed a variety of contributing variables that inhibit a people leader from ...
Boost Your Business: What working smarter really means
Posted by Maria Novak Dugan on May 18th, 2018
There was a time when the sun was the time clock. You worked from daylight until dusk to produce a successful harvest. There was no understanding of working 9-to-5. No populist “need to be balanced” explanation for working less. You weren’t smarter because you worked less. There was only one reason why you didn’t put in the effort required to be successful. Because ...
