Business

The Human Resource: Leadership derailed by ‘yes’ people

Are you the type of leader who likes to feel right all the time?  Do you enjoy your direct reports telling you “great job!”, “that’s right” or “of course boss!”  Does your team always agree with your plans and ideas, and this makes you feel successful or happy? Do you realize that by surrounding yourself with “yes” people you are diminishing your actual leadership ...

 
 

Protecting business for the future

Members of the Chadds Ford Business Association were briefed on protecting their businesses interests before and after they’ve gone. Attorneys Joe Bellinghieri and Mary Kay Gaver, from the firm MacElree Harvey, held an informal conversation with the group during its November lunch meeting last week. The pair spoke of the need for having buy/sell agreements with ...

 

Boost Your Business: Details are the substance

Details aren’t what you focus on after you’ve figured out everything else. The details are everything else. They ultimately determine if your plan works or not. The details are the difference between executing a failed strategy or delivering impressive results. So, it’s a bad idea to make the details an afterthought. The tiniest of details can make a big difference ...

 

The Human Resource: Compensation practices

How much thought have you put into your compensation practice?  Small employers often pay what candidates ask for because they need to hire people with no regard to any formal process or practice around compensation. In time, as the small business grows, they will experience various challenges if they don’t do something about their compensation practices.  Here we ...

 

The Human Resource: Bonuses for everyone? Don’t be silly

Does your organization provide all employees with a discretionary bonus each year? Perhaps your organization creates a pool of money annually and divides it up amongst the employees. While implementing a discretionary bonus program in which everybody benefits financially sounds wonderful, it is important to note there are problems inherent in a discretionary program ...

 

Boost Your Business: Work while the sun shines

When agriculture was the secret to survive, farmers understood the value of sunlight. You could only work while the sun was shining so a typical day was from sun up to sun down. When the sun went down, you stopped working. Whether you wanted to keep working or not, you had to stop. You were forced to stop. Sunlight was the key to success. And you only had so much of ...

 

Boost Your Business: Effects of bad customer service

Customer service is arguably the most important thing for your business to get right.  Inbound marketing is customer-focused and inherently aids customer service, but that doesn't mean companies who use it can't still be guilty of bad service experiences. Top Side Effects of Bad Customer Service A Damaged Reputation Leads Don't Convert Your Customer Lifetime Value ...

 

Get more ATTENTION online

Content is added every day online, which means you need to stand out.  Here's how you can get people's ATTENTION online! 

 

Boost Your Business: The sales success is in your control

All salespeople want to think of themselves as powerful but, if asked, would have no idea where that power actually comes from. Most salespeople fail to understand their own power. This lack of understanding then manifests into complaints about price, unreturned phone calls, bidding, loyalty to others, and other excuses as to why a sale does not take place and the ...

 

Veteran wins wedding giveaway

Emily Beers and Tyler Thiel of Downingtown are the winners of the Veterans Day Wedding Giveaway sponsored by West Chester’s American Helicopter Museum and Education Center (AHMEC) and John Serock Catering. The free five-hour ceremony and reception for 100 guests on Sunday, November 11, 2018, also boasts contributions by Blue Dog Printing & Design, Schaffer Sound, ...

 

Boost Your Business: Marketplaces without boundaries

Today’s marketplace has transformed as to how sales are generated and sustained. And nowhere else is this more apparent than in the changing relationship between sellers and buyers. Gone are the days of pure transactional selling. Buyers don’t wait for you to come to them anymore. Instead, they seek out what they’re looking for. When they’re prepared, they choose to ...