Agricultural business owners who interact with the public at markets, stores and on their farms will have an opportunity to learn techniques that will enhance their customers experience and increase sales. Connie McCaw, president of Guest Experience Management Services, will give a workshop on Tuesday, Feb. 28, from 1 to 4 p.m. at the Chester County Economic Development Council. For registration and information, see www.agconnectpa.com. The workshop will focus on the importance of setting the stage to welcome customers, basic customer interaction techniques, including how to mirror body language, storytelling that upsells, and the art of saying no. In addition to customer service essentials, McCaw will share best practices in human resource and brand management along with small business strategies that will have a positive financial impact on the bottom line.