Advanced Robot Solutions, working with Chester County, has completed the second phase of a justice-system modernization project that expanded a network of self-service kiosks in court and government buildings, officials said.
“Chester County is demonstrating what’s possible when technology is deployed thoughtfully and at scale,” Paul McManus, CEO of Advanced Robot Solutions, said in a statement.
The expanded system includes 15 kiosks at eight locations, including six Magisterial District Judge courts, the Chester County Justice Center, and the Government Services Center, the county and the company said.
As part of the expansion, three self-help kiosks were installed in the Chester County Justice Center Law Library for people representing themselves in court, officials said.
The law-library kiosks are intended to help self-represented litigants find forms and resources, understand jurisdiction and process steps, and get information without needing staff assistance, officials said. They are also available in English and Spanish.
County court administrator Patricia Norwood-Foden said the partnership, which began in 2023, has improved the experience for people using the courts and increased operational efficiency.
With the expansion completed, users can access the same self-service tools at major points of contact with the county court system, officials said.
The kiosks offer interactive building directions, access to court forms and documents, links to online payment platforms for fines and costs, hearing lookups by name or case, frequently asked questions, and jurisdiction guidance, and connections to 211 community resources. The kiosks also provide service in English and Spanish, officials said.
Data collected from March 2025 through April 2026 showed more than 3,200 user sessions and over 11,000 total interactions across kiosk locations, with court users frequently using hearing-lookup and navigation tools, officials said.
“It’s clear that court users are not only using these kiosks — they’re relying on them,” Norwood-Foden said. “This kind of adoption confirms that we’re delivering real, measurable improvements in how people access court information and public services across our county.”
“The level of engagement we’re seeing speaks volumes,” continued Norwood-Foden. “It’s clear that court users are not only using these kiosks — they’re relying on them. This kind of adoption confirms that we’re delivering real, measurable improvements in how people access court information and public services across our county.”
Officials said the phased rollout is intended as a model for other counties looking to modernize public services.
“Our goal is to make the justice system more accessible, transparent, and user-friendly for every court user of Chester County,” Norwood-Foden said.
Norwood-Foden said expanding the kiosks helps the county provide information and services across courts and government facilities “in a way that is intuitive, equitable and available when people need it.”
McManus said the Phase 2 expansion is aimed at modernizing access to government services and could be replicated elsewhere.
With Phase 2 complete, users can now access the same intuitive, self-service tools at every major point of interaction with the county court system. Full bilingual functionality in English and Spanish.
About Rich Schwartzman
Rich Schwartzman has been reporting on events in the greater Chadds Ford area since September 2001 when he became the founding editor of The Chadds Ford Post. In April 2009 he became managing editor of ChaddsFordLive. He is also an award-winning photographer.
